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Contacts FAQs
How do I change my password?

Once you have successfully logged in you will be able to change your password within the "Your Account" page. Please ensure you save changes when finished.

What should I do if my account is disabled?

If your account is disabled, please email UK-PensionsAdmin@shell.com

Where can I find further information about the Scheme?

You can read all about the schemes in the SCPF explanatory booklet and the SOCPF explanatory booklets on the Scheme Information page or you can visit http://pensions.shell.co.uk/

How do I change my contact details?

Once you have successfully logged in you can change your contact details in the "Your Details" page.

How do I contact the Administration department with a request or query ?

Please refer to the 'Contact Us' section and select an appropriate comment category and add your question

I have forgotten my password

If you have forgotten or lost your password, please click on the "forgotten password" button on the Log in page. From here answer the security and known information questions and click "next step" when finished.

Once your identity has been confirmed you will be able to set a new password.

I would like to report a death

To let us know about a death of one of our members, please call us on  +44 (0)20 7934 1190 or email us at UK-PensionsAdmin@shell.com . Please make sure that you have the following details to hand before you contact us:

• The member's pension number or national insurance number. If you cannot find either of these details, their full name and date of birth
• The date that the member passed away
• Details of a spouse, civil partner or financially dependent person who may be entitled to dependant’s benefits
• Your name and email address so that we can respond and provide further information

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Contacts FAQs

Need some help?

  • Pensions Administration Team

    020 7934 1190

    UK-PensionsAdmin@Shell.com

    Opening Hours

    Monday to Friday 9am until 5pm

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